Privacy Policy
LF Companies Privacy Policy
Effective Date: January 10, 2026
- Introduction
This Privacy Policy applies to all products, services, and websites offered by LF Companies, its subsidiaries, or affiliated companies (collectively, “LF Companies”, “we”, “us”, or “our”). It describes how we collect, use, share, and protect information in connection with our services.
Our commitment is to protect your privacy and handle your data in an open and transparent manner. This policy is designed to help you understand what information we collect, why we collect it, and what we do with it.
- SMS & Text Messaging Communications
LF Companies may communicate with clients via Short Message Service (SMS) text messaging, including messages sent through Microsoft Teams, solely for service‑related and support purposes.
SMS communications may include, but are not limited to:
– Responding to client‑initiated support requests
– Providing updates related to active support tickets
– Coordinating appointments or troubleshooting activities
– Account or service status notifications directly related to the services requested
LF Companies does not use SMS messaging for marketing, advertising, promotions, or bulk messaging campaigns.
2.1 Consent to Receive SMS Messages
By providing your mobile phone number to LF Companies or by initiating a text message to an LF Companies phone number, you consent to receive one‑to‑one, service‑related SMS communications related to the services you have requested.
Consent is limited to conversational messaging necessary to deliver or support LF Companies’ services.
2.2 Opt‑Out and Support Instructions
You may opt out of SMS communications at any time by replying:
– STOP – to end messages
– START – to resume messages after opting out
– HELP – for assistance or contact information
These commands are processed automatically in accordance with carrier and industry requirements.
Message frequency varies depending on service needs.
Message and data rates may apply.
- Information We Collect
We collect information to provide and improve our services. The type of information we collect depends on how you interact with us.
3.1 Information You Provide Directly
Account Information: When you sign up for an account or services, we may collect personal information such as your name, company name, email address, phone number, and password.
Payment Information: To process orders, we collect billing and payment details, which are processed through secure third‑party payment processors. LF Companies does not store full payment card information.
Communications: When you contact us via email, phone, SMS, or other channels, we may retain those communications to respond to your requests and provide customer support.
3.2 Information We Collect Automatically
Log Information: When you access our website or services, our servers may automatically record information such as IP address, browser type, browser language, device identifiers, date and time of access, and cookies.
Cookies and Similar Technologies: We use cookies to improve website functionality, store user preferences, and analyze site usage. You can configure your browser to refuse cookies, but some features may not function properly.
3.3 Information We Process on Behalf of Clients (Client Data)
As a managed IT services provider, LF Companies may process data on behalf of clients. In this context, the client is the data controller, and LF Companies acts as a data processor.
We process Client Data solely to deliver contracted services and according to client instructions.
Examples include:
– Microsoft 365 tenant administration and support
– Nextcloud hosting and management
– Remote Monitoring and Management (RMM) tools used for system maintenance and support
Client Data remains the property of the client.
- How We Use Information
We use collected information to:
– Provide, operate, maintain, and improve our services
– Deliver customer support and technical assistance
– Communicate regarding service requests, including SMS communication
– Process transactions and send related notices
– Monitor usage and improve security
– Comply with legal obligations and enforce our Terms of Service
- Information Sharing
LF Companies only shares personal information in limited circumstances:
– With your consent
– With trusted service providers acting on our behalf under confidentiality obligations
– To comply with legal or regulatory requirements
– As part of a business transfer, such as a merger or acquisition
LF Companies does not sell, rent, or share mobile numbers or SMS content for marketing or advertising purposes.
- Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
Access to personal information is restricted to authorized personnel who need the information to perform their job duties.
- Data Retention
We retain personal information only as long as necessary to provide services or meet legal, tax, or accounting requirements.
Client Data is retained according to the terms of our service agreements and is securely deleted or returned upon termination of services.
- Your Privacy Rights
Depending on your location, you may have rights including:
– Access to your personal information
– Correction of inaccurate data
– Deletion of personal data
– Restriction or objection to processing
– Data portability
Requests may be submitted using the contact information below. We may verify your identity before responding.
- Third‑Party Links and Applications
Our website or services may contain links to third‑party websites or applications. LF Companies is not responsible for the privacy practices of those third parties.
- Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website, and material changes will be clearly communicated.
- Contact Us
LF Companies
P.O. Box 17272
Saint Paul, Minnesota 55117 Email: support@lfco.us
Phone: 952‑208‑5127