Terms of Service
LF Companies Terms of Service
Last Updated: January 10, 2026
- Terms and Conditions
This Terms of Service (“Terms”) agreement is a legally binding contract between you or the entity you represent (“Client” or “you”) and LF Companies (“LF Companies,” “we,” “us,” or “our”). By purchasing, signing up for, or using any of our products, managed services, or consulting services (collectively, the “Services”), you agree to be bound by these Terms.
Our Services are diverse, and in some cases additional terms, including a Master Service Agreement (“MSA”) or Statement of Work (“SOW”), may apply. If there is any conflict, the applicable MSA or SOW will control.
- Scope of Services
LF Companies provides Managed IT Services, which may include but are not limited to:
– Managed Cloud Services, including administration and support for platforms such as Microsoft 365 and Nextcloud
– Remote Management and Monitoring (RMM) services
– Help Desk and Technical Support, provided remotely or on‑site
– IT Consulting and Strategy
– Hardware and Software procurement and licensing
The exact scope, deliverables, and service levels are defined in the applicable MSA or SOW.
- Client Responsibilities
To allow LF Companies to provide the Services effectively, you agree to:
Access: Provide timely access to systems, networks, documentation, and personnel as reasonably necessary.
Data Backup: Unless expressly included in your agreement, you are solely responsible for maintaining independent backups of your data.
Third‑Party Policies: Comply with the terms and licensing requirements of third‑party software, platforms, and services managed or supported by LF Companies.
Acceptable Use: Not misuse the Services, interfere with operations, attempt unauthorized access, or use the Services for unlawful purposes.
- Payment and Billing
Fees: All fees are as specified in the applicable MSA, SOW, or invoice and are quoted in U.S. Dollars unless otherwise stated.
Billing: Recurring services are generally billed in advance. Project‑based work is billed according to the applicable SOW.
Late Payments: Unpaid balances may accrue interest at 1.5% per month or the maximum rate permitted by law.
Service Suspension: LF Companies reserves the right to suspend Services for accounts more than thirty (30) days past due.
- Term and Termination
Term: The initial term and renewal terms are defined in the applicable MSA or SOW.
Termination for Cause: Either party may terminate for material breach if such breach is not cured within thirty (30) days of written notice.
Effect of Termination: Upon termination, all outstanding fees become immediately due. LF Companies will reasonably cooperate in transitioning services, subject to applicable fees.
- Confidentiality
Each party agrees to protect the other’s Confidential Information and use it solely for providing or receiving Services, unless disclosure is required by law.
- Data Ownership and Security
Your Content: You retain ownership of all data and content you provide.
Our Access: You grant LF Companies a limited license to access and process data solely to deliver and support the Services.
Security and Privacy: Data is handled in accordance with these Terms and the LF Companies Privacy Policy. Service‑related communications may include SMS messages as described in Section 12.
- Warranties and Disclaimers
LF Companies provides Services using commercially reasonable skill and care.
EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON‑INFRINGEMENT.
- Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LF COMPANIES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR SERVICES DURING THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
- Indemnification
You agree to indemnify and hold harmless LF Companies and its affiliates from claims arising from your use of the Services or violation of these Terms.
- General Provisions
Modifications: Terms may be updated from time to time and posted on our website.
Governing Law: These Terms are governed by the laws of the State of Minnesota.
Entire Agreement: These Terms, together with the Privacy Policy and any MSA or SOW, form the entire agreement.
Severability: If any provision is unenforceable, the remaining provisions remain in effect.
- SMS & Text Messaging Communications
LF Companies may communicate with clients via SMS text messaging, including messages sent through Microsoft Teams, solely for service‑related and support purposes.
12.1 Purpose of SMS Communications
SMS messages may include:
– Responses to client‑initiated support requests
– Service updates related to active support tickets
– Scheduling or coordination related to contracted services
LF Companies does not use SMS messaging for marketing, advertising, promotions, or bulk campaigns.
12.2 Consent to Receive SMS Messages
By providing a mobile phone number to LF Companies or initiating an SMS conversation with an LF Companies phone number, you consent to receive one‑to‑one, conversational SMS messages related to the Services you have requested.
12.3 Opt‑Out and Help Instructions
You may opt out at any time by replying:
– STOP to end SMS messages
– START to resume messages
– HELP for assistance or contact information
These commands are processed automatically in accordance with carrier and industry requirements.
Message frequency varies based on service activity.
Message and data rates may apply.
12.4 Privacy and Data Use
SMS communications are governed by the LF Companies Privacy Policy. LF Companies does not sell or share mobile numbers or SMS content for marketing or advertising purposes.
—
- Contact Information
LF Companies
P.O. Box 17272
Saint Paul, Minnesota 55117 Email: support@lfco.us
Phone: 952‑208‑5127